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For all standing floor tickets, children under the age of 14 must be accompanied by an adult aged 18 or over. For certain shows promoters may also issue further age restrictions, for example "No Under 16s".
You will be advised of any restrictions when you make your booking. Please be aware that if there is an evacuation of the building, unaccompanied children will not be supervised and you should take this into account when purchasing your tickets. Can I bring a baby to an event and do I need a ticket?
Due to the sound levels experienced during an event and the long-term hearing damage this could cause, it's strongly recommended by most venues that children under 5 should not attend concerts or events other than those specifically aimed at younger visitors, i. Please check with us if you are attending an event with a child under 2 years old. Which are the best seats, floor or tiered? This is purely down to personal preference.
Floor seats are all on one level and are not tiered - other customers may stand which may impede your view if you prefer to remain seated. Rows P — V in the tiered seating are high up and reached by several steps so may not be suitable for those with vertigo or mobility issues. View our Arena Seating Plans.
Which are the best seats for children? Floor seats are all on one level and are not tiered. It's important to note other customers may stand in all seated areas which may impede your view if you prefer to remain seated. We don't allow standing on chairs to obtain a clearer view. Therefore you may decide that tiered seating is better option for children if attending an event or concert where other customers may stand, this however is personal preference.
What is the best way to secure my tickets when a big event goes on sale? We have high demand for tickets for many events which can sell out very quickly. We're unable to guarantee you will be successful in obtaining tickets by any method but we recommend using our online booking system as the quickest and easiest way to make your booking at busy times. Please sign up to our mailing list in order to receive exclusive pre-sale access, so that you can buy tickets before general on-sales.
Why do you charge an administration fee? The administration fee covers the cost of running our Box Office department, call centre and ticketing software. Why do you charge a venue facility fee? The venue facility fee covers the cost of maintaining and developing our venue, to ensure we can continue to host world class shows and events.
The amount we charge is in line with many other UK venues who also charge this fee. Can I purchase ticket protection if I can't make it to the event? At a charge, we can provide you with ticket protection in the event you're not able to make it. Please note this can only be purchased online when purchasing your event tickets. For the full list of what is covered in ticket protection and what isn't, as well as how to apply for a refund, click here. Why is there sometimes a limit on how many tickets I can purchase?
Please don't attempt to purchase over the ticket limit in separate transactions as we reserve the right to cancel any transactions purchased over the limit without prior notice. Why can't I leave a single seat? Our seat maps are designed so that you cannot leave a seat on its own.
This way we can accommodate as many customers as possible to our events. If there are no seats that you'd like for the event, contact us and we can add you to a waiting list. Why is there a time limit when I book tickets online? Tickets cannot be held indefinitely when booking online as there may be a large volume of customers trying to book tickets at the same time. There is a time limit on booking tickets to give all customers a fair chance of obtaining tickets.
Why are there now better tickets available than when I purchased my tickets? These tickets will be put on general sale to the public ahead of the event. Can I upgrade to a Hospitality Experience?
If you booked your tickets through the Motorpoint Arena Nottingham, you can upgrade without any additional administration fees. Visit our Hospitality section or contact our Hospitality Team to find out more about the packages we have available. Are group bookings available? Please note group bookings are not available online and for selected shows only. Back to Top. Can my tickets be sent to a different postal address than my billing address?
Yes, you can specify a delivery address in the UK that you want your tickets to be delivered to. Can my tickets be posted abroad? Please stay home and self-isolate and get tested as quickly as possible.
F ollow the advice on the NHS Wales website. Ticketmaster — Contact. Ticketmaster — FAQs. Ticketmaster - App. Download on the App Store or Google Play. The door time will be on your ticket. Always check travel before you head out, you can find out everything you need to know about local transport links and the easiest way to get to us on our Travel Info page.
Our team has been hard at work to provide the best possible audience experience. Right now, your patience and understand goes a long way with our staff.
You may be refused entry if the performance has already started. Large bags cannot be accommodated, so ticket holders will be refused entry, sorry. Our usual security measures are still in place, so we may also ask to do a bag check on arrival. We prefer contactless or card payment only right now. We have enhanced procedures in place for cleaning all public areas, as well as backstage to front of house throughout the day and between every show, and our toilets are regularly cleaned and sanitised throughout performances.
Your patience and understanding will go a long way with our staff. Before you travel, please check all transport routes for the latest information, services and timetables.
Generally children aged 14 or under must be accompanied by an adult when attending a concert. Some events have further age restrictions. Of course, but please no larger than A3 with no stick holder. No-one wants to be stuck behind a large sign all night blocking their view.
Most shows will have Merchandise available for sale on the evening, this is generally in the main foyers as you enter the Arena.
We offer free disposable hearing protection available on request from our Main Reception and Bar Areas - or ask a member of staff and they can help. No food or drink items can be brought into the venue. We do have a range of food and drinks that you can purchase once inside. Just head for the centre doors from 5pm and a steward will point you in the right direction. We aim to provide the best possible experience for all of our customers, and we are proud of our Live Access services.
Our Box Office will look after your booking and our dedicated Live Access Team will look after you when you get here.
Go to the Live Access page if you need to get in contact. We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones.
If you would like to use the system please head to our Reception Desk in the foyer. We have a list of seating plans on this page - take a look. There are several car parks within walking distance of the Arena.
For more information go to our Getting Here page.
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