Call us on: Email at: tescohelpline tesco. How to Shop? English Malay. How old do I need to be to receive a delivery? What happens if I miss my delivery? What should I do? What if the delivery is going to be late? And add your favourites straight to your online basket.
Shop online anytime, anywhere Do your online grocery shopping on the train home, in front of the TV or wherever it suits you best. Never miss a deal With Clubcard in your app, all deals and Clubcard Prices are right there on your homescreen. So you'll always see the best offers on products you love. Do more of what you love for less Get 3x your Clubcard voucher value to spend with Reward Partners on fun days out with the family, dinner with friends, gym membership and much more. Change your order when it suits you Forgotten something?
You can add or remove items from your order and choose a different delivery slot up until Just opt-in to push notifications Check we've got what you need before you visit Baking a cake and run out of eggs? With Stock Check, you can now check if the products you need are available in your local store. Make a list with live stock info You can make a shopping lists that includes live stock information from your local store.
Build your basket straight from your favourites We save your favourites, usual purchases and previous orders to make shopping even quicker. Our app is fully accessible with VoiceOver functionality and support for larger font sizes. Sign in quickly and securely Add fingerprint or face recognition to make signing in even quicker. And two factor authentication via SMS adds extra account protection. Help us get better We're always making updates and improvements based on your feedback.
We've fixed some bugs and spent time improving the app's performance to ensure your grocery shopping experience is as fast as it can be. I had never had a food delivery before covid hit but being 60 years old and not particularly fond of food shopping at the best of times I decided to give it a go. Even though I was mainly an Aldi shopper, not Tesco, I just thought it made sense. I use flexi saver and book well in advance to easily get the 4 hour time slot I want and as I got used to it, built up my favourites, it got easier and quicker.
Now I wonder why I never did this before! At 8am on delivery day I get a text allocating me a 1 hour slot out of the 4 hour flexi saver time slot I chose. Sometimes our eCoupons are restricted and can only be used by the person they are sent to - Have you used the eCoupon the maximum number of times?
Some of our eCoupons can only be used once; others have no restrictions on use. Some of our eCoupon codes can only be used when you spend a minimum amount. Some eCoupons cannot be used in the same order as other eCoupons.
Our eCoupons can only be used on the grocery website of the country, where they are issued. Please note, eCoupons are subject to restrictions. You can normally choose either to pay online or, for a surcharge of 1 CZK, to pay the door by card.
Unfortunately we will not accept the cash as payment for your shopping. You can use a debit or credit card to pay for your shopping. All of your details are stored securely, including all payment card details. They are held in compliance with Czech law and are kept confidential.
We ask for the security number from your payment card to prevent the fraudulent use of your account. This is printed on your card but isn't in the magnetic strip or embossed so only the person who has the card knows the number. On most cards the security code is the last three digits of the number printed on the signature strip. Once you have checked out, you will receive a confirmation e-mail, detailing all products, quantities and guide prices relating to your order.
The Customer Delivery Assistant will give you a full delivery note with details of all the products you've bought, including any substitutions you have received, or products unavailable. Your card will only be charged after your shopping has been delivered. This is the same whether you have entered payment details online, or choose to pay by card at door. Yes, from July 1st you will get the same amount of points by every purchase through Tesco Online shopping as in the stores.
For more information see here. If your card fails, you can provide alternative cards. For payment online: Our customer service team will call you to let you know, there is a problem with your card and request an alternative payment card. For card payment at door: You can give the Customer Delivery Assistant an alternative payment card. Unfortunately we will not be able to accept cash. They will be encrypted and stored securely.
If you choose payment at door, you will not need to enter your card details online; however you will need your card with you at the time of delivery. There are delivery slots available in 2-hour delivery windows. These are available from 8am to 10pm, 7 days a week. Each delivery slot has a maximum capacity, so place you order well in advance to guarantee the slot you want. You can order your shopping up to 3 weeks in advance. It can best to book your slot at the start of your shop, however please be aware that it will only be reserved for 2 hours once you have selected it.
Alternatively you can book your slot just before you checkout once you have completed your shopping. Any delivery instructions you enter for an order can help to direct or guide the Customer Delivery Assistant to your house or flat. You can add a flat number, give the surname of the main resident, if their name is on the bell, or give directions if your address is tricky to find.
Once you've placed your grocery order online there's a lot of work that goes on behind the scenes to get your shopping to you.
We have a team of people who work to make this service possible, our personal shoppers who hand pick every product and carefully pack your products, and our Customer Delivery Assistants who drive the groceries to your house and deliver direct to your door. And in order to make sure that we deliver your chosen produce to you in the best condition, we have temperature controlled storage both in the store and the vans.
All of these elements and more make up our service charge. You can cancel your order yourself up to 11pm on the evening before your shopping is due. The latest time you can cancel your order online is 11pm on the day before the delivery is due. You can amend the products on your order at any time up to 11pm on the day before your order is due to be delivered. You will be able to add or remove products in the normal way by browsing, searching, using your favourites or using the promotional lists.
The confirmation email you received when you checked out will also tell you what time you booked. Yes, someone else may accept your order as long as they are over the age of You need to be 18 to accept a delivery.
Your delivery note will list any substitutions at the top of the page. Check this carefully when your shopping arrives. Our Customer Delivery Assistant will deliver to the main building door. If you request, and if they are able, they may be able to bring your shopping right to your door. Unfortunately, you may have to pay the service charge again. Alternatively if you realise after the Customer Delivery Assistant has left, take the product and your delivery documents to a Tesco hypermarket.
At the Customer Services desk you can request a refund. If you have paid at door, you will also need to bring your payment receipt. Wherever possible, please always try to check your shopping before the Customer Delivery Assistant leaves.
Please contact Customer Services on the number above. You would need to cancel your order and create a new one. In order to make sure that we deliver your chosen produce to you in the best condition, we have three separate temperature controlled compartments, frozen, chilled and ambient storage both in the store and the vans to ensure your food is kept at the ideal temperature.
Before you confirm your order, you can choose whether you wish to have your online purchases delivered in shopping bags or with no bags.
If you opt for delivery in bags, you will be charged a unit fee of 18 CZK per purchase, and this fee is the same irrespective of the number of bags in your purchase.
If you opt for delivery without bags, your online purchase will come to you in our crates and you will have enough time to take your purchase. For hygienic reasons, items such as fresh meat, fish and cleaners will continue to be delivered packed at no charge. You can change your mind about whether you want your purchase delivered with or without bags until PM on the day prior to delivery.
Even more convenient - Let us do the hard work for you - Your grocery shopping picked, packed and safely stored for collection at a time to suit you - Pick up your shopping while you're out and about, on the way home from work, after the school run or even as you return from holiday - Just come to the collection point and we'll do the rest - Temperature controlled collection point - All products are picked on the day of collection and safely stored in the fridge, freezer or cupboard until you arrive - Every regular in-store offer in one place - It's easy to spot the bargains.
In the case that your address is NOT in the registration form and you are interested in this service, you can create a registration to any address in the city, where is a shop with a serving place.
Place your grocery order online 4. Pick up from the dedicated collection point at the time you have chosen and go! For more information contact the customer services team. The exact location of the collection point varies by store; you will see clear signage as you enter the store car park. You can see the address of your chosen store on your email confirmation.
Please bring your order number and the credit card you used online to pay for the goods or your photo ID. If you are paying on collection you will need to bring your credit card and order number.
Unfortunately we will be unable to give you the shopping without any of these forms of ID. Yes, if you have a copy of the confirmation email with order number. Unfortunately without this we will not be able to give you the shopping. Slots are available 7 days a week. Please check with the member of staff at your collection point, and they will advise you on where to collect your shopping.
All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive. We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot.
Please be aware that the vehicle height limit is 2. On the rare occasion that a product you order is not available we'll try to offer you an alternative.
You can hand back any unwanted items to the member of staff at the collection point and your order value will be amended. Your substitutions will be presented at the top of the receipt and will be in blue bags. If you choose to return the substitution the customer service assistant will amend your order value and you will not be charged for that item. You will need to go into the store if you would like to choose an alternative product.
You can amend your order by going to "My Orders". You will not be able to change your shopping method or your slot. Don't forget to checkout the order again to ensure that all changes are saved.
An order can be cancelled up to 11pm on the night before collection. The products that are listed from your search will be in alphabetical order by the first letter of the product title. Or, if you think you need longer than that to shop, you can book a slot at any time during your shopping trip before you checkout. Careful though, a delivery slot is only reserved for two hours, so you will need to re-book a new delivery slot. If you need to cancel your order for any reason, you can do so online up to 11pm on the evening before your shopping is due to be delivered, without being charged.
In addition to food, drink, you can also order non-food products, such as things from the drug store, or household products to be delivered with your groceries to save you time. You can do you online shopping in Czech or in English. To read the Terms and Conditions for using our Grocery home shopping service, go to Terms and Conditions. We solve every requirement individually. Our co-workers are ready to solve any issue that comes within a delivery.
We offer a problem-free complaint procedure without a need for proof. You can ask for compensation in the form of an e-coupon or any other type of compensation based on the agreement. Return the goods to the nearest Tesco store.
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